Money Back Guarantee Policy

At ETHERGRID, we are committed to ensuring your satisfaction with our products and services. Our Money Back Guarantee is designed to give you peace of mind when making a purchase. Please review our policy details below:

Eligibility

• The Money Back Guarantee is applicable only to purchases made directly from ETHERGRID.
• Requests for a refund must be made within 30 days of the original purchase date.
• Products must be returned in their original condition and packaging.

How to Request a Refund

1. Contact our customer support team via email at [email protected] or call us at (+27) 21-555-0110.
2. Provide your order number and a brief explanation for the return request.
3. Our team will guide you through the return process and provide a return authorization number.

Refund Process

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Note that certain non-returnable items, such as downloadable software, may not be eligible for refunds.

Exceptions

Refunds may not be granted under the following circumstances:

• Items marked as final sale.
• Products that have been used, damaged, or altered after delivery.
• Returns made without a return authorization number.

Contact Us

If you have any questions regarding our Money Back Guarantee policy, please feel free to reach out to our customer support team. We value our customers and are here to assist you every step of the way.

Thank you for choosing ETHERGRID. Your satisfaction is our priority.